黑料社

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            [title] => Welcome and opening plenary: The big shift
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International education, and international student recruitment in particular, is experiencing profound change across at least three dimensions: we now work in a much more competitive global market; our students have different decision drivers that determine where and how they study abroad; and our sector 鈥撀爓hether by virtue of government regulation or otherwise 鈥撀爄s clearly moving into an era of strengthened quality assurance, oversight, and professional standards.聽


What does all this mean for the future of international student recruitment, and how should our strategies and practices continue to evolve to keep pace with a rapidly changing marketplace? That is the overarching question that this unique one-day conference aims to address.

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The student is at the centre of everything that we do in international education. By creating more space for that student voice, and by amplifying their stories across the sector and around the world, we can demonstrate that international education is more than a degree or a set of data points around student mobility: it is the strategic engine for global peace and prosperity.


Made Impact Founder Chris Arnold provides a powerful example of this potential with his mission to gather the stories of how study abroad changed the lives of one million students.

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There can be little doubt that strong public support is the key to long-term, sustainable growth for our sector. That social license enables ongoing investment in internationalisation, opens up opportunities for collaboration across institutions and communities, and provides a buffer against disruptive policy change. .聽聽聽


This opening panel of sector leaders will explore strategies and lessons learned from key study destinations for building support for internationalisation within the institution, in the wider community, and among policy makers.

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He has held senior roles at the National Union of Students and SUs. Jim has served as a governor and trustee in both FE and HE and the voluntary sector, and is a regular speaker at sector events and conferences. He is an obsessive fan of the Eurovision Song Contest, and dreams of visiting Moldova. [linkedin] => [contactEmail] => jim@wonkhe.com [contactId] => 003Tr000012Wme9IAC [role] => Moderator [company] => Wonkhe ) [1] => Array ( [id] => a8DTr0000000bXRMAY [name] => Phil Honeywood [salutation] => Mr [firstName] => Phil [lastName] => Honeywood [fullName] => Honeywood, Phil [jobTitle] => CEO [account_id] => 0012000000QHyk0AAD [profileImageURL] => https://cdn.img.icef.com/files/photos/0032000001TSshY.jpg [recordType] => Association [bio] => Phil has been IEAA's Chief Executive Officer since November 2011. Previously, he was a Member of the Victorian State Parliament (1988鈥2006), Minister for Tertiary Education, Training and Multicultural Affairs (1996鈥1999) and Deputy Leader of the Opposition (2002鈥2006). Since retiring from politics, Phil worked at Stott鈥檚 Business College and Cambridge International College. Phil is the Co-Convener of the National Council for International Education, Chairman of the Roundtable of International Education Peak Body CEOs, Deputy Chair of the Tuition Protection Services Board and a member of the Education Visa Consultative Committee. He also sits on the New South Wales and StudyPerth International Education Advisory Boards. 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She provides leadership for professional development programs, training, and publications that equip educators navigating a complex and changing global landscape. In her role, she also manages key regulatory relationships with federal agencies to ensure effective compliance practices and advocate for policies that enhance international mobility. A respected voice in the field, she has authored training curricula and delivered numerous workshops and presentations at national and international conferences, contributing to the growth and sustainability of international education. 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Natalie has worked in higher education and international engagement for over a decade, dedicating her career to intergenerational wealth creation through Indigenous Internationalisation. Natalie holds bachelor鈥檚 degrees in commerce and science from the University of Otago, and a master鈥檚 degree in business and management from the University of Waikato. Prior to joining ENZ, Natalie worked for the University of Waikato as Director M膩ori, Centre of Asia-Pacific Excellence and Strategic Advisor, International Indigenous Development. In these roles, Natalie paired her passion for creating transformational global opportunities with her expertise in strategic partnerships and programme development to grow a thriving ecosystem bringing together iwi, government agencies, universities, schools, businesses, educators, and students with communities across Asia and the Americas. Natalie is an active member of her community, having represented as a Board member for organisations including YWCA and Asthma Waikato. Natalie is also Co-founder of Rangaranga Ltd, Rangaranga Foundation and Illuminatives Ltd and Founder of Vaimauri Consulting. 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Summit delegates are very often leading recruitment in their respective institutions or organisations, and as such they have invaluable expertise to share. In this hour, the entire conference will take part in a series of specialised roundtable discussions to help support that exchange of ideas and insights among colleagues.聽


There will be two sittings, each lasting 25 minutes. Each table will be convened by a specialist in the field who will set the context and facilitate the group discussion.聽


Table topics will include:

  1. How is Europe adjusting to increased competition from Asia?
  2. Easing financial barriers for international students - Khaled El-Hennawy
  3. What the Administrative Review process for student route tells us about visa refusals - Pete Yetton
  4. Keys to the Market: Latin America - Simon Terrington
  5. Keys to the Market: Africa - Mike Henniger
  6. How to talk to government
  7. RAG Time: BCA metrics and the UKVI audit process - Jonathan Hill
  8. Secrets for success in TNE - Susanna Tomassi
  9. The agents' view on key market trends
  10. Goodbye funnel: Recruiting within a circular student journey
  11. Understanding employability for agency-based counsellors - Adam-Lucas Pettit
  12. What can we learn from how international enrolment is taking shape in the UK this year?
  13. Mind the gap: What is the international student data not telling us? - Dave Amor
  14. Rankings are a commodity: Getting to real communication about graduate outcomes - Kyle Campbell
  15. The new ABCs of recruitment: How are UK unis adapting to BCA and RAG? - Jim Dickinson
  16. Current issues and trends in student housing
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With over 20 years of immigration experience gained through employment at Fragomen LLP and previous employment at UKVI (UK Visas and Immigration), Jonathan is ideally placed to assist with any of your immigration matters. Jonathan will leverage his experience, and discussions with those in the sector, to help ensure your understanding of the latest immigration system, to ensure you are aware of the latest trend analysis, and to ensure to are up to date on UK visa compliance. Jonathan has presented at a large number of external events and is a well-known figure in the UK education sector. 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Simon is a Dad to two girls and loves playing sport (most of it badly) in his spare time. [linkedin] => https://www.linkedin.com/in/simonterrington/ [contactEmail] => simon@edcolatam.com [contactId] => 0030J00002RG5tiQAD [role] => Moderator [company] => EdCo LATAM Consulting ) [2] => Array ( [id] => a8DTr0000000bafMAA [name] => Mike Henniger [salutation] => Mr [firstName] => Mike [lastName] => Henniger [fullName] => Henniger, Mike [jobTitle] => CEO & President [account_id] => 0012000001LijNdAAJ [profileImageURL] => https://cdn.img.icef.com/files/photos/0036M00002XPPIi.jpg [recordType] => Service Provider [bio] => Mike Henniger is Chief Executive Officer & President at Illume Student Advisory Services, where he brings two decades of experience across the university, vocational, and language training sectors to help institutions grow their international presence. Much of that experience centers on in-country representation: setting up overseas offices, building local teams, and giving institutions a genuine foothold in the markets that matter most to their enrolment goals. Mike considers this presence-driven model one of the most powerful tools available to institutions today, and it's a theme he returns to often as a sought-after speaker at education conferences worldwide. For Mike, successful recruitment isn't just about visibility, it's about understanding global student mobility trends, meeting students where they are, and earning the kind of trust that only an on-the-ground presence can build. He translates that belief into practical, on-the-ground support that helps institutions reach their internationalization goals. 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He brings 25 years of experience in international education, having worked inside the sector from every angle, over a decade in Canadian higher education at Seneca Polytech and George Brown Polytech, followed by VP-Sales role at ApplyBoard and now Passage, where he has built global sales operations generating tens of millions of dollars in revenue. [linkedin] => [contactEmail] => khaled@passage.com [contactId] => 0036M000032AgYBQA0 [role] => Moderator [company] => Passage ) [4] => Array ( [id] => a8DTr0000000j3ZMAQ [name] => Dave Amor [salutation] => Mr [firstName] => Dave [lastName] => Amor [fullName] => Amor, Dave [jobTitle] => Founder & Director [account_id] => 0016M00002dMbhSQAS [profileImageURL] => https://cdn.img.icef.com/files/photos/0036M00004qSo24.jpg [recordType] => Service Provider [bio] => Dave studied Chinese in the UK and Taiwan, and started his HE career there, working as an agent. At INTO he was a Regional Manager in China, held senior recruitment roles in the UK before becoming Director of Market Intelligence. Since founding Higher Insights he has been supporting HE organisations on international strategy underpinned by effective data analysis. Dave is an advocate of positive bilateral agent relations and high quality student experience provision. HE has completed BC agent & Counsellor training and 黑料社鈥檚 Working with Education Agents Course (WEAC). Recent research projects include contributing to the 2024 BC paper on UG recruitment channels from China to the UK and the follow-up papers for ASEAN 5. 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His path to international education is anything but conventional: 12 years operational service in the Navy, Army, tribunal-level immigration, asylum & human rights lawyer; and more than sixteen years in senior UK higher education roles spanning governance, quality, registry, and international recruitment. Pete has advised over fifty UK sponsor institutions and trained more than three thousand agents worldwide, championing ethical, transparent recruitment. [linkedin] => [contactEmail] => pete@remarkablelawconsultancy.com [contactId] => 003Tr0000109DqNIAU [role] => Moderator [company] => Remarkable Law Consultancy Ltd ) [6] => Array ( [id] => a8DTr0000000ksTMAQ [name] => Kyle Campbell [salutation] => Mr [firstName] => Kyle [lastName] => Campbell [fullName] => Campbell, Kyle [jobTitle] => Founder and Managing Director [account_id] => 001bG00000QoPFdQAN [profileImageURL] => https://cdn.img.icef.com/files/photos/003bG00000QDgle.jpg [recordType] => Service Provider [bio] => Kyle Campbell is the founder of Education Marketer, a higher ed marketing intelligence firm that helps institutions escape the student demand trap and get hard clarity on what they should do next. No death by workshop. No-lip service collaboration. Just investigation, diagnosis and trusted judgment of the problems worth solving for the right students." [linkedin] => [contactEmail] => kyle@educationmarketer.co.uk [contactId] => 003bG00000QDgleQAD [role] => Moderator [company] => Education Marketer ) [7] => Array ( [id] => a8DTr0000000uILMAY [name] => Adam Pettit [salutation] => Mr [firstName] => Adam [lastName] => Pettit [fullName] => Pettit, Adam [jobTitle] => Director of Partnerships [account_id] => 0012000000ewrM9AAI [profileImageURL] => https://cdn.img.icef.com/files/photos/0036M00003nB0Et.jpg [recordType] => Agent [bio] => Adam has been working in the HE sector since 2010 with most of that time spent working at UK universities including; Loughborough, City, University of London and Hertfordshire. His roles have covered recruitment, marketing, admissions and student experience, however international student recruitment has been a focus since 2015. More recently Adam joined Password English Language Testing as Head of University Partnerships until 2022 after which he joined student recruitment agency AECC as Director of UK Partnerships. At AECC Adam works with an extensive team of counsellors across the world to promote the UK and EU as a study destination and build up the profile and reputation AECC鈥檚 university partners in various source markets. [linkedin] => [contactEmail] => adam.pettit@aeccglobal.com [contactId] => 0036M00003nB0EtQAK [role] => Moderator [company] => AECC | Successful Graduate ) [8] => Array ( [id] => a8DTr0000000xzNMAQ [name] => Jim Dickinson [salutation] => Mr [firstName] => Jim [lastName] => Dickinson [fullName] => Dickinson, Jim [jobTitle] => Associate Editor [account_id] => 001Tr000013rhbBIAQ [profileImageURL] => https://cdn.img.icef.com/files/photos/003Tr000012Wme9.jpg [recordType] => Service Provider [bio] => Jim is an Associate Editor at Wonkhe and takes a particular interest in student experience, university governance, and regulation 鈥 and leads our work with students鈥 unions, including our Study Tours to Europe. His career background is in support for student leadership. He has held senior roles at the National Union of Students and SUs. Jim has served as a governor and trustee in both FE and HE and the voluntary sector, and is a regular speaker at sector events and conferences. He is an obsessive fan of the Eurovision Song Contest, and dreams of visiting Moldova. [linkedin] => [contactEmail] => jim@wonkhe.com [contactId] => 003Tr000012Wme9IAC [role] => Moderator [company] => Wonkhe ) ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/group-table.svg [iconBeforeClass] => group-table [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [7] => Array ( [id] => a1XTr000003cw7hMAA [title] => Your ideal prospect: The challenge 鈥 and opportunity 鈥 of attracting best-fit students [summary] =>

International student recruitment has become a more targeted and intentional process for many institutions. If the historical orientation in the field was toward volume 鈥撀爄n driving application numbers and admissions through the top end of the enrolment funnel 鈥撀爐he approach for many recruiters has shifted over the last two or three years to place a much greater emphasis on quality and student fit. 鈥淨uality鈥 in the sense of the student鈥檚 qualifications and eligibility for admission, but also with respect to their likelihood of obtaining a visa and going on to successfully complete their studies.聽


This is in part a function of increasing competition in a still-growing global market, but also of increased scrutiny, compliance requirements, and strengthened genuine student tests in a number of destinations.聽


This plenary presentation will explore these factors in more depth and consider what this all means for how we approach international student recruitment today.

[type] => Presentation [topic] => CPD Accredited [roomName] => Plenary room [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 14:00 [durationMinutes] => 25 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 1 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( [0] => Array ( [id] => a8DTr0000000bSbMAI [name] => Rachel MacSween [salutation] => Ms [firstName] => Rachel [lastName] => MacSween [fullName] => MacSween, Rachel [jobTitle] => Director of Partnerships and Stakeholder Engagement [account_id] => 0010J00001syaJjQAI [profileImageURL] => https://cdn.img.icef.com/files/photos/0030J000027teDV.jpg [recordType] => Service Provider [bio] => Rachel is the Director of Partnerships and Stakeholder Engagement at IDP in the UK. Her role is to work with university partners on their student recruitment ambitions, as well as leading on government and sector stakeholder management, B2B Marketing and Global Communications. Prior to her joining IDP in early 2022, Rachel held roles as Director of International at the University of York in the UK, Head of Recruitment at University of Strathclyde in Glasgow and roles with Navitas for seven years in both Edinburgh and Melbourne. [linkedin] => https://www.linkedin.com/in/rachelmacsween/ [contactEmail] => rachel.macsween@idp.com [contactId] => 0030J000027teDVQAY [role] => Presenter [company] => IDP Education UK ) ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/whiteboard-chart.svg [iconBeforeClass] => whiteboard-chart [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => Array ( [primaryColour] => #ec9a30 [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd.svg [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => #d87f0c [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd-award.svg [iconBeforeClass] => cpd-award [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [8] => Array ( [id] => a1XTr000003cwAvMAI [title] => Welcome to the outcomes era [summary] =>

鈥淲e are not in the business of selling degrees. We are in the business of changing lives,鈥 says NISAU Chair Sanam Arora.聽


In this closing plenary session, Ms Arora will make the case for why effective international student recruitment has to start with a clear connection to great student outcomes.聽


This is about the future opportunity for the student, both in the study destination and in their home country, and their readiness for that future. But also about the experiences and services available to them 鈥撀燽oth during and after their studies 鈥撀爐hat help them prepare for a successful life.

[type] => Presentation [topic] => [roomName] => Plenary room [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 16:30 [durationMinutes] => 15 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 0 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( [0] => Array ( [id] => a8DTr0000000dUPMAY [name] => Sanam Arora [salutation] => Ms [firstName] => Sanam [lastName] => Arora [fullName] => Arora, Sanam [jobTitle] => Founder and Chairperson [account_id] => 001bG000009IATaQAO [profileImageURL] => https://cdn.img.icef.com/files/photos/003bG00000995pm.jpg [recordType] => Association [bio] => Sanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK鈥檚 International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy鈥攁dvising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE Industry [linkedin] => [contactEmail] => chairperson.nisau@gmail.com [contactId] => 003bG00000995pmQAA [role] => Presenter [company] => National Indian Students and Alumni Union UK (NISAU) ) ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/whiteboard-chart.svg [iconBeforeClass] => whiteboard-chart [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [9] => Array ( [id] => a1XTr000003cwE9MAI [title] => Are we doing this wrong? Rethinking how we promote, track, and actually deliver great student outcomes [summary] =>

This panel of specialists moves student outcomes from an abstract idea to very concrete, actionable strategies.聽


What do students need from study abroad in order to prepare for a successful future? What services or experiences can institutions provide to support this? And how are our ideas around student support for career success changing in recent years? Finally, how do we frame expectations around outcomes 鈥撀爁or students, families, and other stakeholders 鈥撀燼nd tell the story of student success in a truly compelling and honest way?

[type] => Panel discussion [topic] => CPD Accredited [roomName] => Plenary room [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 16:45 [durationMinutes] => 40 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 1 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( [0] => Array ( [id] => a8DTr0000000iKPMAY [name] => Sanam Arora [salutation] => Ms [firstName] => Sanam [lastName] => Arora [fullName] => Arora, Sanam [jobTitle] => Founder and Chairperson [account_id] => 001bG000009IATaQAO [profileImageURL] => https://cdn.img.icef.com/files/photos/003bG00000995pm.jpg [recordType] => Association [bio] => Sanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK鈥檚 International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy鈥攁dvising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE Industry [linkedin] => [contactEmail] => chairperson.nisau@gmail.com [contactId] => 003bG00000995pmQAA [role] => Moderator [company] => National Indian Students and Alumni Union UK (NISAU) ) [1] => Array ( [id] => a8DTr0000000iInMAI [name] => Syed Nooh [salutation] => Mr [firstName] => Syed [lastName] => Nooh [fullName] => Nooh, Syed [jobTitle] => Assistant Director of UEA Global [account_id] => 0012000000NCNToAAP [profileImageURL] => https://cdn.img.icef.com/files/photos/003bG00000Jtfni.jpg [recordType] => Educator [bio] => Syed Nooh is a senior international recruitment and development professional with over 20 years' experience in the UK higher education sector, having worked in international recruitment roles for four UK universities. Prior to this, he worked for a large recruitment agency in the Middle East and served as an adviser to Middle Eastern sponsorship bodies. He is also an elected member of the BUILA Executive Council. He is currently the Assistant Director of UEA Global at the University of East Anglia, leading international recruitment, marketing, and partnership activity across a range of markets. Syed is fluent in four languages and has travelled to 66 countries. He also frequently writes and comments on policies and current affairs relating to the UK higher education sector. [linkedin] => [contactEmail] => s.nooh@uea.ac.uk [contactId] => 003bG00000JtfniQAB [role] => Panelist [company] => University of East Anglia ) [2] => Array ( [id] => a8DTr0000000iPFMAY [name] => Kasia Cakala [salutation] => Ms [firstName] => Kasia [lastName] => Cakala [fullName] => Cakala, Kasia [jobTitle] => Executive Director, Business Development (Educational Partnerships) [account_id] => 0012000000NCNQlAAP [profileImageURL] => https://cdn.img.icef.com/files/photos/0030J000020HSD8.jpg [recordType] => Educator [bio] => Kasia has spent 20 years building partnerships that create degree opportunities for international students. As Executive Director, Business Development at Oxford International she develops transformative partnerships including academic collaboration, recruitment, TNE and digital delivery that help institutions innovate, internationalise and grow. She has worked across universities, private providers and non-profits across the UK, US and Europe to MENA, Asia and Africa, leading on almost every aspect of internationalisation, building an in-depth, 360-degree understanding of global HE. A Fulbright alumna, she is researching HE public鈥損rivate partnerships to understand what makes them truly work. [linkedin] => [contactEmail] => kcakala@oxfordinternational.com [contactId] => 0030J000020HSD8QAO [role] => Panelist [company] => Oxford International Education Group ) ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/chat-dots.svg [iconBeforeClass] => chat-dots [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => Array ( [primaryColour] => #ec9a30 [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd.svg [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => #d87f0c [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd-award.svg [iconBeforeClass] => cpd-award [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [10] => Array ( [id] => a1XTr000003cwIzMAI [title] => Programme closing and key takeaways from the day [summary] => [type] => Presentation [topic] => [roomName] => Plenary room [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 17:30 [durationMinutes] => 15 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 0 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/whiteboard-chart.svg [iconBeforeClass] => whiteboard-chart [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [11] => Array ( [id] => a1XTr000003cwsTMAQ [title] => Before the offer: Managing volume, impatience, and visibility in the pre-application period [summary] =>

Stealth applicants. The dark end of the enrolment funnel. The conversational AI layer of student search. Call it what you will, there is little question that many students are looking at your institution long before you know anything about them.


How can you maintain visibility across an expanding field of platforms and channels? And how can you best target and engage prospective students once they do step out of stealth mode and make an enquiry or application?


Drawing on real-world case studies, pipeline data, and lessons learned, this specialist panel will make the case for best practices in this part of your recruitment effort.

[type] => Panel discussion [topic] => CPD Accredited [roomName] => Room 2 [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 14:30 [durationMinutes] => 40 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 1 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( [0] => Array ( [id] => a8DTr0000000dSnMAI [name] => Elissa Newall [salutation] => Ms [firstName] => Elissa [lastName] => Newall [fullName] => Newall, Elissa [jobTitle] => Senior Partner [account_id] => 0010J00001sD83yQAC [profileImageURL] => https://cdn.img.icef.com/files/photos/0030J00002UBWSK.jpg [recordType] => Service Provider [bio] => Elissa Newall is Senior Partner at Edified, a specialist consultancy serving the international and higher education sector. With more than 20 years' experience, she helps universities cut through complexity to deliver better student experiences and stronger recruitment outcomes. Elissa leads the Enquiry Experience Tracker, a global benchmarking program used by 200+ institutions across major study destinations. Her expertise spans digital strategy, marketing, student communications, conversion, personas and journey mapping. Before Edified, she held senior marketing and student recruitment roles at RMIT University and Australian Catholic University. She is a Fellow of the International Education Association of Australia. [linkedin] => https://www.linkedin.com/in/elissanewall/ [contactEmail] => elissa@edified.com.au [contactId] => 0030J00002UBWSKQA5 [role] => Panelist [company] => Edified ) [1] => Array ( [id] => a8DTr0000000dqzMAA [name] => Rachel Fletcher [salutation] => Ms [firstName] => Rachel [lastName] => Fletcher [fullName] => Fletcher, Rachel [jobTitle] => CEO & Co-founder Keystone Enrolment Services [account_id] => 0012000001GTWBHAA5 [profileImageURL] => https://cdn.img.icef.com/files/photos/0032000001LfzTN.jpg [recordType] => Service Provider [bio] => Rachel Fletcher is the co-founder of UniQuest, which she built and which was acquired by Keystone Education Group, where she now leads Enrolment Services as divisional CEO. She has spent 20 years working with universities on student engagement, conversion and success, building and deploying technology solutions that work for institutions and students alike. She writes and speaks about AI's practical role in student recruitment 鈥 and its limits 鈥 including where investment in the sector is actually landing, and where it isn't. [linkedin] => [contactEmail] => rachel@uni-quest.co.uk [contactId] => 0032000001LfzTNAAZ [role] => Panelist [company] => Keystone Education Group ) [2] => Array ( [id] => a8DTr0000000yVdMAI [name] => Megan McFarlane [salutation] => Ms [firstName] => Megan [lastName] => McFarlane [fullName] => McFarlane, Megan [jobTitle] => Deputy Director of Global Engagement, Marketing & Recruitment [account_id] => 0012000000NCS2MAAX [profileImageURL] => https://cdn.img.icef.com/files/photos/003Tr000012YvVG.jpg [recordType] => Educator [bio] => Megan helps shape institutional strategy, deliver major projects and support investment decisions that strengthen the University of Aberdeen's competitive position in both domestic and international markets. Her experience spans student recruitment, admissions, widening access, marketing and global engagement. [linkedin] => [contactEmail] => megan.mcfarlane@abdn.ac.uk [contactId] => 003Tr000012YvVGIA0 [role] => Panelist [company] => University of Aberdeen ) ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/chat-dots.svg [iconBeforeClass] => chat-dots [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => Array ( [primaryColour] => #ec9a30 [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd.svg [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => #d87f0c [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd-award.svg [iconBeforeClass] => cpd-award [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [12] => Array ( [id] => a1XTr000003cwxJMAQ [title] => After the offer: Driving conversions for admitted students [summary] =>

We all know the macro trends: there are now more international students applying to more institutions in more destinations than ever before. But as we also know: students do not apply because they have decided; they apply because they are still deciding.聽


What then are the factors that influence their decision making once they have (often multiple) offers in hand? That is the main question this session will explore with experienced practitioners sharing their insights on the strategies that actually move the needle when it comes to driving conversions from offer to enrolment.聽

[type] => Panel discussion [topic] => CPD Accredited [roomName] => Room 2 [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 15:15 [durationMinutes] => 40 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 1 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( [0] => Array ( [id] => a8DTr0000000iSTMAY [name] => Kasper Baars [salutation] => Mr [firstName] => Kasper [lastName] => Baars [fullName] => Baars, Kasper [jobTitle] => Global Director of University Partnerships [account_id] => 0016M00002Mf9lfQAB [profileImageURL] => https://cdn.img.icef.com/files/photos/003bG00000LYHbr.jpg [recordType] => Service Provider [bio] => Kasper works with universities around the world to better understand and meaningfully engage today鈥檚 students in the decisive window between offer and enrolment. Through Uni-Life's (now part of Studyportals) serviced student communities, he and his team have facilitated thousands of conversations between prospective students, turning those insights into actionable strategies for universities. [linkedin] => [contactEmail] => kasper@uni-life.com [contactId] => 003bG00000LYHbrQAH [role] => Moderator [company] => Uni-Life ) [1] => Array ( [id] => a8DTr0000000dRBMAY [name] => Sophie Turnbull [salutation] => Ms [firstName] => Sophie [lastName] => Turnbull [fullName] => Turnbull, Sophie [jobTitle] => Director of International Recruitment [account_id] => 0012000000NCQUuAAP [profileImageURL] => https://cdn.img.icef.com/files/photos/0032000000uAStp.jpg [recordType] => Educator [bio] => Sophie has worked within the international recruitment sector for over fifteen years. She currently works as Director of International Student Recruitment at UWE and before that has worked within the private sector as Head of Recruitment and as Regional Manager for South Asia and the Americas. [linkedin] => [contactEmail] => sophie.turnbull@uwe.ac.uk [contactId] => 0032000000uAStpAAG [role] => Panelist [company] => University of the West of England ) [2] => Array ( [id] => a8DTr0000000duDMAQ [name] => Martin Basiri [salutation] => Mr [firstName] => Martin [lastName] => Basiri [fullName] => Basiri, Martin [jobTitle] => Founder and CEO [account_id] => 0016M00002h35keQAA [profileImageURL] => https://cdn.img.icef.com/files/photos/003bG000004EOD5.jpg [recordType] => Service Provider [bio] => Martin Basiri is Founder and CEO of Passage, and former CEO of ApplyBoard. An inventor since childhood, he launched his first startup as an undergraduate. After earning a Master's in Mechatronics Engineering from the University of Waterloo in 2010, Martin helped his brothers navigate studying abroad This inspired them to launch ApplyBoard in 2015, which became the world鈥檚 largest online international student recruitment platform. As ApplyBoard's CEO until 2022, Martin grew the team to 1,500+ employees, helped over 500,000 students globally, and achieved a $3B+ valuation In 2023, he founded Passage, raising $40M to provide immigrants and international students with vital financial access to life-changing educational opportunities. [linkedin] => [contactEmail] => martin@passage.com [contactId] => 003bG000004EOD5QAO [role] => Panelist [company] => Passage ) [3] => Array ( [id] => a8DTr0000000vvxMAA [name] => David Anthonisz [salutation] => Mr [firstName] => David [lastName] => Anthonisz [fullName] => Anthonisz, David [jobTitle] => Vice President, International Student Recruitment [account_id] => 0012000000NCNw5AAH [profileImageURL] => https://cdn.img.icef.com/files/photos/0032000000maDnT.jpg [recordType] => Educator [bio] => David has more than 30 years of experience in international higher education, student recruitment, and global market development. He has held senior leadership positions with Study Group, De Montfort University, Oxford International Education Group, and St. George鈥檚 University. His career has focused on international growth, commercial strategy, government engagement, and institutional partnerships, with extensive experience building high-performing global teams. At SGU, David leads international recruitment strategy and a global team spanning multiple regions. His work focuses on expanding access to medical education through sustainable student recruitment, government engagement, and innovative university partnerships. [linkedin] => [contactEmail] => danthoni@sgu.edu [contactId] => 0032000000maDnTAAU [role] => Panelist [company] => St. George's University, School of Medicine ) ) [typeTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/chat-dots.svg [iconBeforeClass] => chat-dots [iconAfterUrl] => [iconAfterClass] => ) [topicTheme] => Array ( [primaryColour] => #ec9a30 [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd.svg [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isProfessionalDevelopmentTheme] => Array ( [primaryColour] => [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => [iconBeforeClass] => [iconAfterUrl] => [iconAfterClass] => ) [isCPDAccreditedTheme] => Array ( [primaryColour] => #d87f0c [primaryAccentColour] => [secondaryColour] => [secondaryAccentColour] => [iconBeforeUrl] => https://www-cdn.icef.com/wp-content/themes/icef_lmnop_v3/assets/images/cpd-award.svg [iconBeforeClass] => cpd-award [iconAfterUrl] => [iconAfterClass] => ) [sponsors] => Array ( ) ) [13] => Array ( [id] => a1XTr000003cx0XMAQ [title] => Moving compliance and quality assurance upstream: Evaluating prospective students and managing visa uncertainty [summary] =>

With increasing compliance requirements and strengthened genuine student tests now in place in many leading study destinations, we come to the question: how can we evaluate prospective students 鈥撀燼nd then better target the best-qualified and best-fit among them 鈥撀燼t the earliest possible stages of recruitment?聽


Many education agents and in-country representatives will tell you that they are being asked to play a much greater role in this respect this year. And it seems clear that drawing on that in-market expertise is a key strategy for a growing number of institutions.聽


This session will explore what that looks like in practice, and how closer collaboration between the institution and its recruitment partners abroad can make all the difference when it comes to targeting for student fit, managing for success in the visa application process, and, ultimately, promoting great student outcomes.

[type] => Panel discussion [topic] => CPD Accredited [roomName] => Room 3 [audience] => Array ( [0] => All ) [dateOfPresentation] => 2026-09-14 [startTime] => 14:30 [durationMinutes] => 40 [linkToSlides] => [capacity] => [isProfessionalDevelopment] => 0 [isCPDAccredited] => 1 [registrationUrl] => [registrationUrlName] => [exclude] => [presenters] => Array ( [0] => Array ( [id] => a8DTr0000000bfVMAQ [name] => Mike Henniger [salutation] => Mr [firstName] => Mike [lastName] => Henniger [fullName] => Henniger, Mike [jobTitle] => CEO & President [account_id] => 0012000001LijNdAAJ [profileImageURL] => https://cdn.img.icef.com/files/photos/0036M00002XPPIi.jpg [recordType] => Service Provider [bio] => Mike Henniger is Chief Executive Officer & President at Illume Student Advisory Services, where he brings two decades of experience across the university, vocational, and language training sectors to help institutions grow their international presence. Much of that experience centers on in-country representation: setting up overseas offices, building local teams, and giving institutions a genuine foothold in the markets that matter most to their enrolment goals. Mike considers this presence-driven model one of the most powerful tools available to institutions today, and it's a theme he returns to often as a sought-after speaker at education conferences worldwide. For Mike, successful recruitment isn't just about visibility, it's about understanding global student mobility trends, meeting students where they are, and earning the kind of trust that only an on-the-ground presence can build. He translates that belief into practical, on-the-ground support that helps institutions reach their internationalization goals. [linkedin] => [contactEmail] => mike@illumestudentservices.ca [contactId] => 0036M00002XPPIiQAP [role] => Moderator [company] => Illume Student Advisory Services ) [1] => Array ( [id] => a8DTr0000000lTZMAY [name] => Euan McMillan [salutation] => Mr [firstName] => Euan [lastName] => McMillan [fullName] => McMillan, Euan [jobTitle] => Head of International Student Recruitment [account_id] => 0012000000NCSoOAAX [profileImageURL] => https://cdn.img.icef.com/files/photos/0030J00002HpBxP.jpg [recordType] => Educator [bio] => Euan McMillan is Head of International Student Recruitment at Murdoch University in Perth, Australia, where he leads global student recruitment, agent management, and market development. With extensive experience across recruitment, admissions, and compliance, he works closely on issues relating to student assessment, visa policy, recruitment risk, and enrolment strategy. Under his leadership, Murdoch University has achieved significant growth in international student commencements while maintaining a strong focus on responsible recruitment, regulatory compliance and student success. Euan regularly engages with education agents, government stakeholders, and university leaders on international education policy and practice. [linkedin] => https://www.linkedin.com/in/euan-mcmillan-50ab6352/ [contactEmail] => euan.mcmillan@murdoch.edu.au [contactId] => 0030J00002HpBxPQAV [role] => Panelist [company] => Murdoch University ) [2] => Array ( [id] => a8DTr0000000xxlMAA [name] => Emma Payne [salutation] => Mrs [firstName] => Emma [lastName] => Payne [fullName] => Payne, Emma [jobTitle] => Director of Global [account_id] => 0012000000NCNTwAAP [profileImageURL] => https://cdn.img.icef.com/files/photos/0032000000aphx9.jpg [recordType] => Educator [bio] => Emma Payne is Director of Global at the University of Portsmouth, where she leads international student recruitment, admissions, conversion, and global marketing activities across a diverse portfolio of markets and partnerships. With over 20 years of experience in international higher education, Emma has a strong track record of developing sustainable recruitment strategies, building high-performing teams, and strengthening institutional reputation in competitive global markets. She has led initiatives spanning international student recruitment, partner engagement, market development, admissions operations, and digital marketing, helping drive growth while maintaining a strong focus on student experience and compliance. 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The UK鈥檚 Agent Quality Framework (AQF) has evolved from a voluntary, sector-led initiative to a mandatory set of requirements enshrined in the Home Office鈥檚 Student Sponsor Guidance. But this is more than a UK story: it reflects a pattern toward increasing oversight and quality assurance across a wide field of study destinations.聽


We are putting the AQF in focus in this session as a practical and powerful example of quality assurance in recruitment. What does this type of mechanism mean for institutions and agents, and how do the practices, policies, and infrastructure of each have to change in order to come into compliance with the requirements of a framework like AQF?

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He sits on a number of industry working groups and Advisory Boards, and regularly contributes to industry discussions on financial crime, AQF and agent management related matters. [linkedin] => https://www.linkedin.com/in/dan-harris-828b72122/ [contactEmail] => dan.harris@kaplan.com [contactId] => 003bG000007qLtxQAE [role] => Moderator [company] => Kaplan International ) [1] => Array ( [id] => a8DTr0000000iNdMAI [name] => Bridget Walker [salutation] => Ms [firstName] => Bridget [lastName] => Walker [fullName] => Walker, Bridget [jobTitle] => Senior Consultant [account_id] => 0012000000t801JAAQ [profileImageURL] => https://cdn.img.icef.com/files/photos/003Tr00000zzoJK.jpg [recordType] => Service Provider [bio] => Bridget serves as a Senior Consultant at Flywire, where she assists HEIs in establishing safer and clearer payment pathways for international students. Her background in AML compliance, student debt protection, and international tuition fraud includes collaborating with partners like We Fight Fraud to protect institutions and students from financial crime. Today, Bridget applies these insights to lead Flywire's Payer Journey Mapping consultancy. She has run collaborative workshops across more than 35 universities, bridging the gap between admissions, finance, agent management, and international recruitment to optimise the student journey, reinforce compliance, and mitigate fraud risks. [linkedin] => [contactEmail] => bridget.walker@flywire.com [contactId] => 003Tr00000zzoJKIAY [role] => Panelist [company] => Flywire ) [2] => Array ( [id] => a8DTr0000000ip3MAA [name] => Hersha Pandya [salutation] => Ms [firstName] => Hersha [lastName] => Pandya [fullName] => Pandya, Hersha [jobTitle] => Head of International Marketing & Student Recruitment [account_id] => 0012000000NCPbQAAX [profileImageURL] => https://cdn.img.icef.com/files/photos/0036M00003nAA1R.jpg [recordType] => Educator [bio] => Hersha Pandya is Head of International Recruitment at Bournemouth University, where she leads the University鈥檚 international student recruitment strategy across key global markets. She works closely with academic and professional teams to drive sustainable growth, strengthen international partnerships, and enhance Bournemouth University鈥檚 global profile. With over two decades of experience in UK higher education and the international education sector, Hersha has held a range of senior leadership roles spanning international recruitment, partnerships and business development. She brings together deep sector knowledge, commercial insight and a data-informed approach to developing and delivering effective international strategies. Throughout her career, Hersha has led initiatives to expand institutional reach, develop new markets and partnerships, and create innovative approaches to international student recruitment and engagement. She is a strong advocate for the transformative value of international education and its role in creating opportunities for students, institutions and communities worldwide. [linkedin] => [contactEmail] => hpandya@bournemouth.ac.uk [contactId] => 0036M00003nAA1RQAW [role] => Panelist [company] => Bournemouth University ) [3] => Array ( [id] => a8DTr0000000iqfMAA [name] => Pete Yetton [salutation] => Mr [firstName] => Pete [lastName] => Yetton [fullName] => Yetton, Pete [jobTitle] => Founder & CEO [account_id] => 001Tr000010y2ZVIAY [profileImageURL] => https://cdn.img.icef.com/files/photos/003Tr0000109DqN.jpg [recordType] => Service Provider [bio] => Pete Yetton is the Founder/CEO of AEGA-the Agents and Educators Global Alliance, & Founder Managing Director of Remarkable Law Consultancy Ltd, which helps UK universities strengthen sponsor compliance, international recruitment strategy and agent quality assurance. His path to international education is anything but conventional: 12 years operational service in the Navy, Army, tribunal-level immigration, asylum & human rights lawyer; and more than sixteen years in senior UK higher education roles spanning governance, quality, registry, and international recruitment. Pete has advised over fifty UK sponsor institutions and trained more than three thousand agents worldwide, championing ethical, transparent recruitment. 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2026 Summit Agenda

View the full programme of seminars, panel discussions, and interactive roundtable debates for the 黑料社 Monitor Global Summit, where we were pleased to welcome senior guest speakers, panellists, and attendees to discuss the latest innovations, challenges, and opportunities in international education.

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Mon Sep 14
10:30 - 10:45
Welcome and opening plenary: The big shift
10:30-10:45Plenary room
Presentation
Craig RiggsCraig RiggsCraig RiggsCraig Riggs is the editor of 黑料社 Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of 黑料社 Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years鈥 experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.Editor in Chief, 黑料社 Monitor
10:45 - 10:55
The impact of one million students
10:45-10:55Plenary room
Presentation
Chris ArnoldChris ArnoldChris ArnoldChris is a social entrepreneur behind various international exchange organisations like Camp Leaders and Smaller Earth Group. In 2010 he created Your Big Year a campaign to engage global youth. This subsequently became global youth movement, World Merit, that partnered with the United Nations. Chris found international education & exchange was incorrectly kept peripheral in strategy meetings. He founded Made Impact to better position a sector that repeatedly revealed its critical importance throughout his career. Made Impact is set to strengthen the impact of international education & exchange, coalescing an industry behind an ambitious first aim of collecting one million stories of impact and securing a Nobel Peace Prize.Founder & Executive Director, Made Impact
11:00 - 11:55
How do we tell the story of international education?
11:00-11:55Plenary room
CPD AccreditedPanel discussion
Jim DickinsonJim DickinsonJim DickinsonJim is an Associate Editor at Wonkhe and takes a particular interest in student experience, university governance, and regulation 鈥 and leads our work with students鈥 unions, including our Study Tours to Europe. His career background is in support for student leadership. He has held senior roles at the National Union of Students and SUs. Jim has served as a governor and trustee in both FE and HE and the voluntary sector, and is a regular speaker at sector events and conferences. He is an obsessive fan of the Eurovision Song Contest, and dreams of visiting Moldova.Associate Editor, Wonkhe
Phil HoneywoodPhil HoneywoodPhil HoneywoodPhil has been IEAA's Chief Executive Officer since November 2011. Previously, he was a Member of the Victorian State Parliament (1988鈥2006), Minister for Tertiary Education, Training and Multicultural Affairs (1996鈥1999) and Deputy Leader of the Opposition (2002鈥2006). Since retiring from politics, Phil worked at Stott鈥檚 Business College and Cambridge International College. Phil is the Co-Convener of the National Council for International Education, Chairman of the Roundtable of International Education Peak Body CEOs, Deputy Chair of the Tuition Protection Services Board and a member of the Education Visa Consultative Committee. He also sits on the New South Wales and StudyPerth International Education Advisory Boards.CEO, International Education Association of Australia
Joann Ng HartmannJoann Ng HartmannJoann Ng HartmannJoann is the Senior Impact Officer at NAFSA: Association of International Educators. Deeply committed to advancing international education, she leads strategic initiatives that foster intentional and impactful change at both organizational and systemic levels. She provides leadership for professional development programs, training, and publications that equip educators navigating a complex and changing global landscape. In her role, she also manages key regulatory relationships with federal agencies to ensure effective compliance practices and advocate for policies that enhance international mobility. A respected voice in the field, she has authored training curricula and delivered numerous workshops and presentations at national and international conferences, contributing to the growth and sustainability of international education.Senior Impact Officer, NAFSA: Association of International Educators
Natalie LuliaNatalie LuliaNatalie LuliaNatalie is the Regional Director, Americas, Europe & Gulf Cooperation Council, and Counsellor 鈥 Education at Education New Zealand | Manapou ki te Ao (ENZ) assuming this role in December 2025. She has been based in Washington D.C. since November 2023, previously holding positions as Acting Regional Director, Americas, Middle East and Europe, and Associate Director of Engagement, North America for ENZ. Natalie has worked in higher education and international engagement for over a decade, dedicating her career to intergenerational wealth creation through Indigenous Internationalisation. Natalie holds bachelor鈥檚 degrees in commerce and science from the University of Otago, and a master鈥檚 degree in business and management from the University of Waikato. Prior to joining ENZ, Natalie worked for the University of Waikato as Director M膩ori, Centre of Asia-Pacific Excellence and Strategic Advisor, International Indigenous Development. In these roles, Natalie paired her passion for creating transformational global opportunities with her expertise in strategic partnerships and programme development to grow a thriving ecosystem bringing together iwi, government agencies, universities, schools, businesses, educators, and students with communities across Asia and the Americas. Natalie is an active member of her community, having represented as a Board member for organisations including YWCA and Asthma Waikato. Natalie is also Co-founder of Rangaranga Ltd, Rangaranga Foundation and Illuminatives Ltd and Founder of Vaimauri Consulting.Regional Director, Americas, Europe & Gulf Cooperation Council Counsellor - Education, Education New Zealand | Manapou ki te Ao (ENZ)
12:00 - 12:55
The idea exchange: Interactive roundtable discussions on key questions for our sector
12:00-12:55Plenary room
Roundtables
Jonathan HillJonathan HillJonathan HillJonathan Hill has a vast amount of experience in advising regarding UK immigration matters. With over 20 years of immigration experience gained through employment at Fragomen LLP and previous employment at UKVI (UK Visas and Immigration), Jonathan is ideally placed to assist with any of your immigration matters. Jonathan will leverage his experience, and discussions with those in the sector, to help ensure your understanding of the latest immigration system, to ensure you are aware of the latest trend analysis, and to ensure to are up to date on UK visa compliance. Jonathan has presented at a large number of external events and is a well-known figure in the UK education sector.Senior Manager, Fragomen LLP
Simon TerringtonSimon TerringtonSimon TerringtonSimon has over 25 years of experience working in the international higher education field. He has worked in senior Business Development and Marketing roles in both the public and private sector as well as establishing a well known student recruitment agency in Colombia. Simon lived in Colombia for over 12 years, where he and Jamie Ash founded EdCo LATAM Consulting, which supports institutions to build sustainable predictable enrolments from Latin America. Simon is a Dad to two girls and loves playing sport (most of it badly) in his spare time.Director and Co-founder, EdCo LATAM Consulting
Mike HennigerMike HennigerMike HennigerMike Henniger is Chief Executive Officer & President at Illume Student Advisory Services, where he brings two decades of experience across the university, vocational, and language training sectors to help institutions grow their international presence. Much of that experience centers on in-country representation: setting up overseas offices, building local teams, and giving institutions a genuine foothold in the markets that matter most to their enrolment goals. Mike considers this presence-driven model one of the most powerful tools available to institutions today, and it's a theme he returns to often as a sought-after speaker at education conferences worldwide. For Mike, successful recruitment isn't just about visibility, it's about understanding global student mobility trends, meeting students where they are, and earning the kind of trust that only an on-the-ground presence can build. He translates that belief into practical, on-the-ground support that helps institutions reach their internationalization goals.CEO & President, Illume Student Advisory Services
Khaled El-HennawyKhaled El-HennawyKhaled El-HennawyKhaled El Hennawy is VP of Global Growth at Passage, where he leads international demand generation, agent network development, and institutional partnerships across emerging and mature markets worldwide. He brings 25 years of experience in international education, having worked inside the sector from every angle, over a decade in Canadian higher education at Seneca Polytech and George Brown Polytech, followed by VP-Sales role at ApplyBoard and now Passage, where he has built global sales operations generating tens of millions of dollars in revenue.Vice President, Strategic Growth, Passage
Dave AmorDave AmorDave AmorDave studied Chinese in the UK and Taiwan, and started his HE career there, working as an agent. At INTO he was a Regional Manager in China, held senior recruitment roles in the UK before becoming Director of Market Intelligence. Since founding Higher Insights he has been supporting HE organisations on international strategy underpinned by effective data analysis. Dave is an advocate of positive bilateral agent relations and high quality student experience provision. HE has completed BC agent & Counsellor training and 黑料社鈥檚 Working with Education Agents Course (WEAC). Recent research projects include contributing to the 2024 BC paper on UG recruitment channels from China to the UK and the follow-up papers for ASEAN 5.Founder & Director, Higher Insights Ltd.
Pete YettonPete YettonPete YettonPete Yetton is the Founder/CEO of AEGA-the Agents and Educators Global Alliance, & Founder Managing Director of Remarkable Law Consultancy Ltd, which helps UK universities strengthen sponsor compliance, international recruitment strategy and agent quality assurance. His path to international education is anything but conventional: 12 years operational service in the Navy, Army, tribunal-level immigration, asylum & human rights lawyer; and more than sixteen years in senior UK higher education roles spanning governance, quality, registry, and international recruitment. Pete has advised over fifty UK sponsor institutions and trained more than three thousand agents worldwide, championing ethical, transparent recruitment.Founder & CEO, Remarkable Law Consultancy Ltd
Kyle CampbellKyle CampbellKyle CampbellKyle Campbell is the founder of Education Marketer, a higher ed marketing intelligence firm that helps institutions escape the student demand trap and get hard clarity on what they should do next. No death by workshop. No-lip service collaboration. Just investigation, diagnosis and trusted judgment of the problems worth solving for the right students."Founder and Managing Director, Education Marketer
Adam PettitAdam PettitAdam PettitAdam has been working in the HE sector since 2010 with most of that time spent working at UK universities including; Loughborough, City, University of London and Hertfordshire. His roles have covered recruitment, marketing, admissions and student experience, however international student recruitment has been a focus since 2015. More recently Adam joined Password English Language Testing as Head of University Partnerships until 2022 after which he joined student recruitment agency AECC as Director of UK Partnerships. At AECC Adam works with an extensive team of counsellors across the world to promote the UK and EU as a study destination and build up the profile and reputation AECC鈥檚 university partners in various source markets.Director of Partnerships, AECC | Successful Graduate
Jim DickinsonJim DickinsonJim DickinsonJim is an Associate Editor at Wonkhe and takes a particular interest in student experience, university governance, and regulation 鈥 and leads our work with students鈥 unions, including our Study Tours to Europe. His career background is in support for student leadership. He has held senior roles at the National Union of Students and SUs. Jim has served as a governor and trustee in both FE and HE and the voluntary sector, and is a regular speaker at sector events and conferences. He is an obsessive fan of the Eurovision Song Contest, and dreams of visiting Moldova.Associate Editor, Wonkhe
13:00 - 14:00
Lunch break
14:00 - 14:25
Your ideal prospect: The challenge 鈥 and opportunity 鈥 of attracting best-fit students
14:00-14:25Plenary room
CPD AccreditedPresentation
Rachel MacSweenRachel MacSweenRachel MacSweenRachel is the Director of Partnerships and Stakeholder Engagement at IDP in the UK. Her role is to work with university partners on their student recruitment ambitions, as well as leading on government and sector stakeholder management, B2B Marketing and Global Communications. Prior to her joining IDP in early 2022, Rachel held roles as Director of International at the University of York in the UK, Head of Recruitment at University of Strathclyde in Glasgow and roles with Navitas for seven years in both Edinburgh and Melbourne.Director of Partnerships and Stakeholder Engagement, IDP Education UK
14:30 - 15:10
Before the offer: Managing volume, impatience, and visibility in the pre-application period
14:30-15:10Room 2
CPD AccreditedPanel discussion
Elissa NewallElissa NewallElissa NewallElissa Newall is Senior Partner at Edified, a specialist consultancy serving the international and higher education sector. With more than 20 years' experience, she helps universities cut through complexity to deliver better student experiences and stronger recruitment outcomes. Elissa leads the Enquiry Experience Tracker, a global benchmarking program used by 200+ institutions across major study destinations. Her expertise spans digital strategy, marketing, student communications, conversion, personas and journey mapping. Before Edified, she held senior marketing and student recruitment roles at RMIT University and Australian Catholic University. She is a Fellow of the International Education Association of Australia.Senior Partner, Edified
Rachel FletcherRachel FletcherRachel FletcherRachel Fletcher is the co-founder of UniQuest, which she built and which was acquired by Keystone Education Group, where she now leads Enrolment Services as divisional CEO. She has spent 20 years working with universities on student engagement, conversion and success, building and deploying technology solutions that work for institutions and students alike. She writes and speaks about AI's practical role in student recruitment 鈥 and its limits 鈥 including where investment in the sector is actually landing, and where it isn't.CEO & Co-founder Keystone Enrolment Services, Keystone Education Group
Megan McFarlaneMegan McFarlaneMegan McFarlaneMegan helps shape institutional strategy, deliver major projects and support investment decisions that strengthen the University of Aberdeen's competitive position in both domestic and international markets. Her experience spans student recruitment, admissions, widening access, marketing and global engagement.Deputy Director of Global Engagement, Marketing & Recruitment, University of Aberdeen
Moving compliance and quality assurance upstream: Evaluating prospective students and managing visa uncertainty
14:30-15:10Room 3
CPD AccreditedPanel discussion
Mike HennigerMike HennigerMike HennigerMike Henniger is Chief Executive Officer & President at Illume Student Advisory Services, where he brings two decades of experience across the university, vocational, and language training sectors to help institutions grow their international presence. Much of that experience centers on in-country representation: setting up overseas offices, building local teams, and giving institutions a genuine foothold in the markets that matter most to their enrolment goals. Mike considers this presence-driven model one of the most powerful tools available to institutions today, and it's a theme he returns to often as a sought-after speaker at education conferences worldwide. For Mike, successful recruitment isn't just about visibility, it's about understanding global student mobility trends, meeting students where they are, and earning the kind of trust that only an on-the-ground presence can build. He translates that belief into practical, on-the-ground support that helps institutions reach their internationalization goals.CEO & President, Illume Student Advisory Services
Euan McMillanEuan McMillanEuan McMillanEuan McMillan is Head of International Student Recruitment at Murdoch University in Perth, Australia, where he leads global student recruitment, agent management, and market development. With extensive experience across recruitment, admissions, and compliance, he works closely on issues relating to student assessment, visa policy, recruitment risk, and enrolment strategy. Under his leadership, Murdoch University has achieved significant growth in international student commencements while maintaining a strong focus on responsible recruitment, regulatory compliance and student success. Euan regularly engages with education agents, government stakeholders, and university leaders on international education policy and practice.Head of International Student Recruitment, Murdoch University
Emma PayneEmma PayneEmma PayneEmma Payne is Director of Global at the University of Portsmouth, where she leads international student recruitment, admissions, conversion, and global marketing activities across a diverse portfolio of markets and partnerships. With over 20 years of experience in international higher education, Emma has a strong track record of developing sustainable recruitment strategies, building high-performing teams, and strengthening institutional reputation in competitive global markets. She has led initiatives spanning international student recruitment, partner engagement, market development, admissions operations, and digital marketing, helping drive growth while maintaining a strong focus on student experience and compliance.Director of Global, University of Portsmouth
15:15 - 15:55
After the offer: Driving conversions for admitted students
15:15-15:55Room 2
CPD AccreditedPanel discussion
Kasper BaarsKasper BaarsKasper BaarsKasper works with universities around the world to better understand and meaningfully engage today鈥檚 students in the decisive window between offer and enrolment. Through Uni-Life's (now part of Studyportals) serviced student communities, he and his team have facilitated thousands of conversations between prospective students, turning those insights into actionable strategies for universities.Global Director of University Partnerships, Uni-Life
Sophie TurnbullSophie TurnbullSophie TurnbullSophie has worked within the international recruitment sector for over fifteen years. She currently works as Director of International Student Recruitment at UWE and before that has worked within the private sector as Head of Recruitment and as Regional Manager for South Asia and the Americas.Director of International Recruitment, University of the West of England
Martin BasiriMartin BasiriMartin BasiriMartin Basiri is Founder and CEO of Passage, and former CEO of ApplyBoard. An inventor since childhood, he launched his first startup as an undergraduate. After earning a Master's in Mechatronics Engineering from the University of Waterloo in 2010, Martin helped his brothers navigate studying abroad This inspired them to launch ApplyBoard in 2015, which became the world鈥檚 largest online international student recruitment platform. As ApplyBoard's CEO until 2022, Martin grew the team to 1,500+ employees, helped over 500,000 students globally, and achieved a $3B+ valuation In 2023, he founded Passage, raising $40M to provide immigrants and international students with vital financial access to life-changing educational opportunities.Founder and CEO, Passage
David AnthoniszDavid AnthoniszDavid AnthoniszDavid has more than 30 years of experience in international higher education, student recruitment, and global market development. He has held senior leadership positions with Study Group, De Montfort University, Oxford International Education Group, and St. George鈥檚 University. His career has focused on international growth, commercial strategy, government engagement, and institutional partnerships, with extensive experience building high-performing global teams. At SGU, David leads international recruitment strategy and a global team spanning multiple regions. His work focuses on expanding access to medical education through sustainable student recruitment, government engagement, and innovative university partnerships.Vice President, International Student Recruitment, St. George's University, School of Medicine
Demonstrating quality recruitment: An all-play AQF compliance and quality assurance session for agents and educators
15:15-15:55Room 3
CPD AccreditedPanel discussion
Dan HarrisDan HarrisDan HarrisDan has more than 20 years鈥 experience in regulatory compliance and financial crime, and is responsible for financial crime and agent compliance across all of Kapan International鈥檚 business units globally. He sits on a number of industry working groups and Advisory Boards, and regularly contributes to industry discussions on financial crime, AQF and agent management related matters.Global Financial Crime Compliance Director, Kaplan International
Bridget WalkerBridget WalkerBridget WalkerBridget serves as a Senior Consultant at Flywire, where she assists HEIs in establishing safer and clearer payment pathways for international students. Her background in AML compliance, student debt protection, and international tuition fraud includes collaborating with partners like We Fight Fraud to protect institutions and students from financial crime. Today, Bridget applies these insights to lead Flywire's Payer Journey Mapping consultancy. She has run collaborative workshops across more than 35 universities, bridging the gap between admissions, finance, agent management, and international recruitment to optimise the student journey, reinforce compliance, and mitigate fraud risks.Senior Consultant, Flywire
Hersha PandyaHersha PandyaHersha PandyaHersha Pandya is Head of International Recruitment at Bournemouth University, where she leads the University鈥檚 international student recruitment strategy across key global markets. She works closely with academic and professional teams to drive sustainable growth, strengthen international partnerships, and enhance Bournemouth University鈥檚 global profile. With over two decades of experience in UK higher education and the international education sector, Hersha has held a range of senior leadership roles spanning international recruitment, partnerships and business development. She brings together deep sector knowledge, commercial insight and a data-informed approach to developing and delivering effective international strategies. Throughout her career, Hersha has led initiatives to expand institutional reach, develop new markets and partnerships, and create innovative approaches to international student recruitment and engagement. She is a strong advocate for the transformative value of international education and its role in creating opportunities for students, institutions and communities worldwide.Head of International Marketing & Student Recruitment, Bournemouth University
Pete YettonPete YettonPete YettonPete Yetton is the Founder/CEO of AEGA-the Agents and Educators Global Alliance, & Founder Managing Director of Remarkable Law Consultancy Ltd, which helps UK universities strengthen sponsor compliance, international recruitment strategy and agent quality assurance. His path to international education is anything but conventional: 12 years operational service in the Navy, Army, tribunal-level immigration, asylum & human rights lawyer; and more than sixteen years in senior UK higher education roles spanning governance, quality, registry, and international recruitment. Pete has advised over fifty UK sponsor institutions and trained more than three thousand agents worldwide, championing ethical, transparent recruitment.Founder & CEO, Remarkable Law Consultancy Ltd
16:00 - 16:30
Coffee break
16:30 - 16:45
Welcome to the outcomes era
16:30-16:45Plenary room
Presentation
Sanam AroraSanam AroraSanam AroraSanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK鈥檚 International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy鈥攁dvising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE IndustryFounder and Chairperson, National Indian Students and Alumni Union UK (NISAU)
16:45 - 17:25
Are we doing this wrong? Rethinking how we promote, track, and actually deliver great student outcomes
16:45-17:25Plenary room
CPD AccreditedPanel discussion
Sanam AroraSanam AroraSanam AroraSanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK鈥檚 International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy鈥攁dvising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE IndustryFounder and Chairperson, National Indian Students and Alumni Union UK (NISAU)
Syed NoohSyed NoohSyed NoohSyed Nooh is a senior international recruitment and development professional with over 20 years' experience in the UK higher education sector, having worked in international recruitment roles for four UK universities. Prior to this, he worked for a large recruitment agency in the Middle East and served as an adviser to Middle Eastern sponsorship bodies. He is also an elected member of the BUILA Executive Council. He is currently the Assistant Director of UEA Global at the University of East Anglia, leading international recruitment, marketing, and partnership activity across a range of markets. Syed is fluent in four languages and has travelled to 66 countries. He also frequently writes and comments on policies and current affairs relating to the UK higher education sector.Assistant Director of UEA Global, University of East Anglia
Kasia CakalaKasia CakalaKasia CakalaKasia has spent 20 years building partnerships that create degree opportunities for international students. As Executive Director, Business Development at Oxford International she develops transformative partnerships including academic collaboration, recruitment, TNE and digital delivery that help institutions innovate, internationalise and grow. She has worked across universities, private providers and non-profits across the UK, US and Europe to MENA, Asia and Africa, leading on almost every aspect of internationalisation, building an in-depth, 360-degree understanding of global HE. A Fulbright alumna, she is researching HE public鈥損rivate partnerships to understand what makes them truly work.Executive Director, Business Development (Educational Partnerships), Oxford International Education Group
17:30 - 17:45
Programme closing and key takeaways from the day
17:30-17:45Plenary room
Presentation
17:45 - 19:45
Networking reception
Mon 鈥 Sep 1410:30 - 10:45Plenary room
Welcome and opening plenary: The big shift
Presentation
Presenter
Craig Riggs
Craig Riggs
Craig Riggs is the editor of 黑料社 Monitor, the industry's leading source of market intelligence for international student recruitment, and the publisher of 黑料社 Insights, an annual magazine focused on the most important trends and issues shaping international education. His work on both publications places him in constant contact with the latest research, best practices, and leading-edge strategies in the field. He has led international marketing for both private and public-sector institutions, is the co-founder of a longstanding consulting practice dedicated to publishing and education, and has more than 25 years鈥 experience in building international markets. Craig holds a Masters in Publishing and is an adjunct professor at Simon Fraser University.
Editor in Chief, 黑料社 Monitor

International education, and international student recruitment in particular, is experiencing profound change across at least three dimensions: we now work in a much more competitive global market; our students have different decision drivers that determine where and how they study abroad; and our sector 鈥撀爓hether by virtue of government regulation or otherwise 鈥撀爄s clearly moving into an era of strengthened quality assurance, oversight, and professional standards.聽

What does all this mean for the future of international student recruitment, and how should our strategies and practices continue to evolve to keep pace with a rapidly changing marketplace? That is the overarching question that this unique one-day conference aims to address.

Mon 鈥 Sep 1410:45 - 10:55Plenary room
The impact of one million students
Presentation
Presenter
Chris Arnold
Chris Arnold
Chris is a social entrepreneur behind various international exchange organisations like Camp Leaders and Smaller Earth Group. In 2010 he created Your Big Year a campaign to engage global youth. This subsequently became global youth movement, World Merit, that partnered with the United Nations. Chris found international education & exchange was incorrectly kept peripheral in strategy meetings. He founded Made Impact to better position a sector that repeatedly revealed its critical importance throughout his career. Made Impact is set to strengthen the impact of international education & exchange, coalescing an industry behind an ambitious first aim of collecting one million stories of impact and securing a Nobel Peace Prize.
Founder & Executive Director, Made Impact

The student is at the centre of everything that we do in international education. By creating more space for that student voice, and by amplifying their stories across the sector and around the world, we can demonstrate that international education is more than a degree or a set of data points around student mobility: it is the strategic engine for global peace and prosperity.

Made Impact Founder Chris Arnold provides a powerful example of this potential with his mission to gather the stories of how study abroad changed the lives of one million students.

Mon 鈥 Sep 1411:00 - 11:55Plenary room
How do we tell the story of international education?
CPD Accredited Panel discussion
Moderator
Jim Dickinson
Jim Dickinson
Jim is an Associate Editor at Wonkhe and takes a particular interest in student experience, university governance, and regulation 鈥 and leads our work with students鈥 unions, including our Study Tours to Europe. His career background is in support for student leadership. He has held senior roles at the National Union of Students and SUs. Jim has served as a governor and trustee in both FE and HE and the voluntary sector, and is a regular speaker at sector events and conferences. He is an obsessive fan of the Eurovision Song Contest, and dreams of visiting Moldova.
Associate Editor, Wonkhe
Panelist
Phil Honeywood
Phil Honeywood
Phil has been IEAA's Chief Executive Officer since November 2011. Previously, he was a Member of the Victorian State Parliament (1988鈥2006), Minister for Tertiary Education, Training and Multicultural Affairs (1996鈥1999) and Deputy Leader of the Opposition (2002鈥2006). Since retiring from politics, Phil worked at Stott鈥檚 Business College and Cambridge International College. Phil is the Co-Convener of the National Council for International Education, Chairman of the Roundtable of International Education Peak Body CEOs, Deputy Chair of the Tuition Protection Services Board and a member of the Education Visa Consultative Committee. He also sits on the New South Wales and StudyPerth International Education Advisory Boards.
CEO, International Education Association of Australia
Panelist
Joann Ng Hartmann
Joann Ng Hartmann
Joann is the Senior Impact Officer at NAFSA: Association of International Educators. Deeply committed to advancing international education, she leads strategic initiatives that foster intentional and impactful change at both organizational and systemic levels. She provides leadership for professional development programs, training, and publications that equip educators navigating a complex and changing global landscape. In her role, she also manages key regulatory relationships with federal agencies to ensure effective compliance practices and advocate for policies that enhance international mobility. A respected voice in the field, she has authored training curricula and delivered numerous workshops and presentations at national and international conferences, contributing to the growth and sustainability of international education.
Senior Impact Officer, NAFSA: Association of International Educators
Panelist
Natalie Lulia
Natalie Lulia
Natalie is the Regional Director, Americas, Europe & Gulf Cooperation Council, and Counsellor 鈥 Education at Education New Zealand | Manapou ki te Ao (ENZ) assuming this role in December 2025. She has been based in Washington D.C. since November 2023, previously holding positions as Acting Regional Director, Americas, Middle East and Europe, and Associate Director of Engagement, North America for ENZ. Natalie has worked in higher education and international engagement for over a decade, dedicating her career to intergenerational wealth creation through Indigenous Internationalisation. Natalie holds bachelor鈥檚 degrees in commerce and science from the University of Otago, and a master鈥檚 degree in business and management from the University of Waikato. Prior to joining ENZ, Natalie worked for the University of Waikato as Director M膩ori, Centre of Asia-Pacific Excellence and Strategic Advisor, International Indigenous Development. In these roles, Natalie paired her passion for creating transformational global opportunities with her expertise in strategic partnerships and programme development to grow a thriving ecosystem bringing together iwi, government agencies, universities, schools, businesses, educators, and students with communities across Asia and the Americas. Natalie is an active member of her community, having represented as a Board member for organisations including YWCA and Asthma Waikato. Natalie is also Co-founder of Rangaranga Ltd, Rangaranga Foundation and Illuminatives Ltd and Founder of Vaimauri Consulting.
Regional Director, Americas, Europe & Gulf Cooperation Council Counsellor - Education, Education New Zealand | Manapou ki te Ao (ENZ)

There can be little doubt that strong public support is the key to long-term, sustainable growth for our sector. That social license enables ongoing investment in internationalisation, opens up opportunities for collaboration across institutions and communities, and provides a buffer against disruptive policy change. .聽聽聽

This opening panel of sector leaders will explore strategies and lessons learned from key study destinations for building support for internationalisation within the institution, in the wider community, and among policy makers.

Mon 鈥 Sep 1412:00 - 12:55Plenary room
The idea exchange: Interactive roundtable discussions on key questions for our sector
Roundtables
Moderator
Jonathan Hill
Jonathan Hill
Jonathan Hill has a vast amount of experience in advising regarding UK immigration matters. With over 20 years of immigration experience gained through employment at Fragomen LLP and previous employment at UKVI (UK Visas and Immigration), Jonathan is ideally placed to assist with any of your immigration matters. Jonathan will leverage his experience, and discussions with those in the sector, to help ensure your understanding of the latest immigration system, to ensure you are aware of the latest trend analysis, and to ensure to are up to date on UK visa compliance. Jonathan has presented at a large number of external events and is a well-known figure in the UK education sector.
Senior Manager, Fragomen LLP
Moderator
Simon Terrington
Simon Terrington
Simon has over 25 years of experience working in the international higher education field. He has worked in senior Business Development and Marketing roles in both the public and private sector as well as establishing a well known student recruitment agency in Colombia. Simon lived in Colombia for over 12 years, where he and Jamie Ash founded EdCo LATAM Consulting, which supports institutions to build sustainable predictable enrolments from Latin America. Simon is a Dad to two girls and loves playing sport (most of it badly) in his spare time.
Director and Co-founder, EdCo LATAM Consulting
Moderator
Mike Henniger
Mike Henniger
Mike Henniger is Chief Executive Officer & President at Illume Student Advisory Services, where he brings two decades of experience across the university, vocational, and language training sectors to help institutions grow their international presence. Much of that experience centers on in-country representation: setting up overseas offices, building local teams, and giving institutions a genuine foothold in the markets that matter most to their enrolment goals. Mike considers this presence-driven model one of the most powerful tools available to institutions today, and it's a theme he returns to often as a sought-after speaker at education conferences worldwide. For Mike, successful recruitment isn't just about visibility, it's about understanding global student mobility trends, meeting students where they are, and earning the kind of trust that only an on-the-ground presence can build. He translates that belief into practical, on-the-ground support that helps institutions reach their internationalization goals.
CEO & President, Illume Student Advisory Services
Moderator
Khaled El-Hennawy
Khaled El-Hennawy
Khaled El Hennawy is VP of Global Growth at Passage, where he leads international demand generation, agent network development, and institutional partnerships across emerging and mature markets worldwide. He brings 25 years of experience in international education, having worked inside the sector from every angle, over a decade in Canadian higher education at Seneca Polytech and George Brown Polytech, followed by VP-Sales role at ApplyBoard and now Passage, where he has built global sales operations generating tens of millions of dollars in revenue.
Vice President, Strategic Growth, Passage
Moderator
Dave Amor
Dave Amor
Dave studied Chinese in the UK and Taiwan, and started his HE career there, working as an agent. At INTO he was a Regional Manager in China, held senior recruitment roles in the UK before becoming Director of Market Intelligence. Since founding Higher Insights he has been supporting HE organisations on international strategy underpinned by effective data analysis. Dave is an advocate of positive bilateral agent relations and high quality student experience provision. HE has completed BC agent & Counsellor training and 黑料社鈥檚 Working with Education Agents Course (WEAC). Recent research projects include contributing to the 2024 BC paper on UG recruitment channels from China to the UK and the follow-up papers for ASEAN 5.
Founder & Director, Higher Insights Ltd.
Moderator
Pete Yetton
Pete Yetton
Pete Yetton is the Founder/CEO of AEGA-the Agents and Educators Global Alliance, & Founder Managing Director of Remarkable Law Consultancy Ltd, which helps UK universities strengthen sponsor compliance, international recruitment strategy and agent quality assurance. His path to international education is anything but conventional: 12 years operational service in the Navy, Army, tribunal-level immigration, asylum & human rights lawyer; and more than sixteen years in senior UK higher education roles spanning governance, quality, registry, and international recruitment. Pete has advised over fifty UK sponsor institutions and trained more than three thousand agents worldwide, championing ethical, transparent recruitment.
Founder & CEO, Remarkable Law Consultancy Ltd
Moderator
Kyle Campbell
Kyle Campbell
Kyle Campbell is the founder of Education Marketer, a higher ed marketing intelligence firm that helps institutions escape the student demand trap and get hard clarity on what they should do next. No death by workshop. No-lip service collaboration. Just investigation, diagnosis and trusted judgment of the problems worth solving for the right students."
Founder and Managing Director, Education Marketer
Moderator
Adam Pettit
Adam Pettit
Adam has been working in the HE sector since 2010 with most of that time spent working at UK universities including; Loughborough, City, University of London and Hertfordshire. His roles have covered recruitment, marketing, admissions and student experience, however international student recruitment has been a focus since 2015. More recently Adam joined Password English Language Testing as Head of University Partnerships until 2022 after which he joined student recruitment agency AECC as Director of UK Partnerships. At AECC Adam works with an extensive team of counsellors across the world to promote the UK and EU as a study destination and build up the profile and reputation AECC鈥檚 university partners in various source markets.
Director of Partnerships, AECC | Successful Graduate
Moderator
Jim Dickinson
Jim Dickinson
Jim is an Associate Editor at Wonkhe and takes a particular interest in student experience, university governance, and regulation 鈥 and leads our work with students鈥 unions, including our Study Tours to Europe. His career background is in support for student leadership. He has held senior roles at the National Union of Students and SUs. Jim has served as a governor and trustee in both FE and HE and the voluntary sector, and is a regular speaker at sector events and conferences. He is an obsessive fan of the Eurovision Song Contest, and dreams of visiting Moldova.
Associate Editor, Wonkhe

Summit delegates are very often leading recruitment in their respective institutions or organisations, and as such they have invaluable expertise to share. In this hour, the entire conference will take part in a series of specialised roundtable discussions to help support that exchange of ideas and insights among colleagues.聽

There will be two sittings, each lasting 25 minutes. Each table will be convened by a specialist in the field who will set the context and facilitate the group discussion.聽

Table topics will include:

  1. How is Europe adjusting to increased competition from Asia?
  2. Easing financial barriers for international students - Khaled El-Hennawy
  3. What the Administrative Review process for student route tells us about visa refusals - Pete Yetton
  4. Keys to the Market: Latin America - Simon Terrington
  5. Keys to the Market: Africa - Mike Henniger
  6. How to talk to government
  7. RAG Time: BCA metrics and the UKVI audit process - Jonathan Hill
  8. Secrets for success in TNE - Susanna Tomassi
  9. The agents' view on key market trends
  10. Goodbye funnel: Recruiting within a circular student journey
  11. Understanding employability for agency-based counsellors - Adam-Lucas Pettit
  12. What can we learn from how international enrolment is taking shape in the UK this year?
  13. Mind the gap: What is the international student data not telling us? - Dave Amor
  14. Rankings are a commodity: Getting to real communication about graduate outcomes - Kyle Campbell
  15. The new ABCs of recruitment: How are UK unis adapting to BCA and RAG? - Jim Dickinson
  16. Current issues and trends in student housing
13:00 - 14:00
Lunch break
Mon 鈥 Sep 1414:00 - 14:25Plenary room
Your ideal prospect: The challenge 鈥 and opportunity 鈥 of attracting best-fit students
CPD Accredited Presentation
Presenter
Rachel MacSween
Rachel MacSween
Rachel is the Director of Partnerships and Stakeholder Engagement at IDP in the UK. Her role is to work with university partners on their student recruitment ambitions, as well as leading on government and sector stakeholder management, B2B Marketing and Global Communications. Prior to her joining IDP in early 2022, Rachel held roles as Director of International at the University of York in the UK, Head of Recruitment at University of Strathclyde in Glasgow and roles with Navitas for seven years in both Edinburgh and Melbourne.
Director of Partnerships and Stakeholder Engagement, IDP Education UK

International student recruitment has become a more targeted and intentional process for many institutions. If the historical orientation in the field was toward volume 鈥撀爄n driving application numbers and admissions through the top end of the enrolment funnel 鈥撀爐he approach for many recruiters has shifted over the last two or three years to place a much greater emphasis on quality and student fit. 鈥淨uality鈥 in the sense of the student鈥檚 qualifications and eligibility for admission, but also with respect to their likelihood of obtaining a visa and going on to successfully complete their studies.聽

This is in part a function of increasing competition in a still-growing global market, but also of increased scrutiny, compliance requirements, and strengthened genuine student tests in a number of destinations.聽

This plenary presentation will explore these factors in more depth and consider what this all means for how we approach international student recruitment today.

Mon 鈥 Sep 1414:30 - 15:10Room 2
Before the offer: Managing volume, impatience, and visibility in the pre-application period
CPD Accredited Panel discussion
Panelist
Elissa Newall
Elissa Newall
Elissa Newall is Senior Partner at Edified, a specialist consultancy serving the international and higher education sector. With more than 20 years' experience, she helps universities cut through complexity to deliver better student experiences and stronger recruitment outcomes. Elissa leads the Enquiry Experience Tracker, a global benchmarking program used by 200+ institutions across major study destinations. Her expertise spans digital strategy, marketing, student communications, conversion, personas and journey mapping. Before Edified, she held senior marketing and student recruitment roles at RMIT University and Australian Catholic University. She is a Fellow of the International Education Association of Australia.
Senior Partner, Edified
Panelist
Rachel Fletcher
Rachel Fletcher
Rachel Fletcher is the co-founder of UniQuest, which she built and which was acquired by Keystone Education Group, where she now leads Enrolment Services as divisional CEO. She has spent 20 years working with universities on student engagement, conversion and success, building and deploying technology solutions that work for institutions and students alike. She writes and speaks about AI's practical role in student recruitment 鈥 and its limits 鈥 including where investment in the sector is actually landing, and where it isn't.
CEO & Co-founder Keystone Enrolment Services, Keystone Education Group
Panelist
Megan McFarlane
Megan McFarlane
Megan helps shape institutional strategy, deliver major projects and support investment decisions that strengthen the University of Aberdeen's competitive position in both domestic and international markets. Her experience spans student recruitment, admissions, widening access, marketing and global engagement.
Deputy Director of Global Engagement, Marketing & Recruitment, University of Aberdeen

Stealth applicants. The dark end of the enrolment funnel. The conversational AI layer of student search. Call it what you will, there is little question that many students are looking at your institution long before you know anything about them.

How can you maintain visibility across an expanding field of platforms and channels? And how can you best target and engage prospective students once they do step out of stealth mode and make an enquiry or application?

Drawing on real-world case studies, pipeline data, and lessons learned, this specialist panel will make the case for best practices in this part of your recruitment effort.

Mon 鈥 Sep 1414:30 - 15:10Room 3
Moving compliance and quality assurance upstream: Evaluating prospective students and managing visa uncertainty
CPD Accredited Panel discussion
Moderator
Mike Henniger
Mike Henniger
Mike Henniger is Chief Executive Officer & President at Illume Student Advisory Services, where he brings two decades of experience across the university, vocational, and language training sectors to help institutions grow their international presence. Much of that experience centers on in-country representation: setting up overseas offices, building local teams, and giving institutions a genuine foothold in the markets that matter most to their enrolment goals. Mike considers this presence-driven model one of the most powerful tools available to institutions today, and it's a theme he returns to often as a sought-after speaker at education conferences worldwide. For Mike, successful recruitment isn't just about visibility, it's about understanding global student mobility trends, meeting students where they are, and earning the kind of trust that only an on-the-ground presence can build. He translates that belief into practical, on-the-ground support that helps institutions reach their internationalization goals.
CEO & President, Illume Student Advisory Services
Panelist
Euan McMillan
Euan McMillan
Euan McMillan is Head of International Student Recruitment at Murdoch University in Perth, Australia, where he leads global student recruitment, agent management, and market development. With extensive experience across recruitment, admissions, and compliance, he works closely on issues relating to student assessment, visa policy, recruitment risk, and enrolment strategy. Under his leadership, Murdoch University has achieved significant growth in international student commencements while maintaining a strong focus on responsible recruitment, regulatory compliance and student success. Euan regularly engages with education agents, government stakeholders, and university leaders on international education policy and practice.
Head of International Student Recruitment, Murdoch University
Panelist
Emma Payne
Emma Payne
Emma Payne is Director of Global at the University of Portsmouth, where she leads international student recruitment, admissions, conversion, and global marketing activities across a diverse portfolio of markets and partnerships. With over 20 years of experience in international higher education, Emma has a strong track record of developing sustainable recruitment strategies, building high-performing teams, and strengthening institutional reputation in competitive global markets. She has led initiatives spanning international student recruitment, partner engagement, market development, admissions operations, and digital marketing, helping drive growth while maintaining a strong focus on student experience and compliance.
Director of Global, University of Portsmouth

With increasing compliance requirements and strengthened genuine student tests now in place in many leading study destinations, we come to the question: how can we evaluate prospective students 鈥撀燼nd then better target the best-qualified and best-fit among them 鈥撀燼t the earliest possible stages of recruitment?聽

Many education agents and in-country representatives will tell you that they are being asked to play a much greater role in this respect this year. And it seems clear that drawing on that in-market expertise is a key strategy for a growing number of institutions.聽

This session will explore what that looks like in practice, and how closer collaboration between the institution and its recruitment partners abroad can make all the difference when it comes to targeting for student fit, managing for success in the visa application process, and, ultimately, promoting great student outcomes.

Mon 鈥 Sep 1415:15 - 15:55Room 2
After the offer: Driving conversions for admitted students
CPD Accredited Panel discussion
Moderator
Kasper Baars
Kasper Baars
Kasper works with universities around the world to better understand and meaningfully engage today鈥檚 students in the decisive window between offer and enrolment. Through Uni-Life's (now part of Studyportals) serviced student communities, he and his team have facilitated thousands of conversations between prospective students, turning those insights into actionable strategies for universities.
Global Director of University Partnerships, Uni-Life
Panelist
Sophie Turnbull
Sophie Turnbull
Sophie has worked within the international recruitment sector for over fifteen years. She currently works as Director of International Student Recruitment at UWE and before that has worked within the private sector as Head of Recruitment and as Regional Manager for South Asia and the Americas.
Director of International Recruitment, University of the West of England
Panelist
Martin Basiri
Martin Basiri
Martin Basiri is Founder and CEO of Passage, and former CEO of ApplyBoard. An inventor since childhood, he launched his first startup as an undergraduate. After earning a Master's in Mechatronics Engineering from the University of Waterloo in 2010, Martin helped his brothers navigate studying abroad This inspired them to launch ApplyBoard in 2015, which became the world鈥檚 largest online international student recruitment platform. As ApplyBoard's CEO until 2022, Martin grew the team to 1,500+ employees, helped over 500,000 students globally, and achieved a $3B+ valuation In 2023, he founded Passage, raising $40M to provide immigrants and international students with vital financial access to life-changing educational opportunities.
Founder and CEO, Passage
Panelist
David Anthonisz
David Anthonisz
David has more than 30 years of experience in international higher education, student recruitment, and global market development. He has held senior leadership positions with Study Group, De Montfort University, Oxford International Education Group, and St. George鈥檚 University. His career has focused on international growth, commercial strategy, government engagement, and institutional partnerships, with extensive experience building high-performing global teams. At SGU, David leads international recruitment strategy and a global team spanning multiple regions. His work focuses on expanding access to medical education through sustainable student recruitment, government engagement, and innovative university partnerships.
Vice President, International Student Recruitment, St. George's University, School of Medicine

We all know the macro trends: there are now more international students applying to more institutions in more destinations than ever before. But as we also know: students do not apply because they have decided; they apply because they are still deciding.聽

What then are the factors that influence their decision making once they have (often multiple) offers in hand? That is the main question this session will explore with experienced practitioners sharing their insights on the strategies that actually move the needle when it comes to driving conversions from offer to enrolment.聽

Mon 鈥 Sep 1415:15 - 15:55Room 3
Demonstrating quality recruitment: An all-play AQF compliance and quality assurance session for agents and educators
CPD Accredited Panel discussion
Moderator
Dan Harris
Dan Harris
Dan has more than 20 years鈥 experience in regulatory compliance and financial crime, and is responsible for financial crime and agent compliance across all of Kapan International鈥檚 business units globally. He sits on a number of industry working groups and Advisory Boards, and regularly contributes to industry discussions on financial crime, AQF and agent management related matters.
Global Financial Crime Compliance Director, Kaplan International
Panelist
Bridget Walker
Bridget Walker
Bridget serves as a Senior Consultant at Flywire, where she assists HEIs in establishing safer and clearer payment pathways for international students. Her background in AML compliance, student debt protection, and international tuition fraud includes collaborating with partners like We Fight Fraud to protect institutions and students from financial crime. Today, Bridget applies these insights to lead Flywire's Payer Journey Mapping consultancy. She has run collaborative workshops across more than 35 universities, bridging the gap between admissions, finance, agent management, and international recruitment to optimise the student journey, reinforce compliance, and mitigate fraud risks.
Senior Consultant, Flywire
Panelist
Hersha Pandya
Hersha Pandya
Hersha Pandya is Head of International Recruitment at Bournemouth University, where she leads the University鈥檚 international student recruitment strategy across key global markets. She works closely with academic and professional teams to drive sustainable growth, strengthen international partnerships, and enhance Bournemouth University鈥檚 global profile. With over two decades of experience in UK higher education and the international education sector, Hersha has held a range of senior leadership roles spanning international recruitment, partnerships and business development. She brings together deep sector knowledge, commercial insight and a data-informed approach to developing and delivering effective international strategies. Throughout her career, Hersha has led initiatives to expand institutional reach, develop new markets and partnerships, and create innovative approaches to international student recruitment and engagement. She is a strong advocate for the transformative value of international education and its role in creating opportunities for students, institutions and communities worldwide.
Head of International Marketing & Student Recruitment, Bournemouth University
Panelist
Pete Yetton
Pete Yetton
Pete Yetton is the Founder/CEO of AEGA-the Agents and Educators Global Alliance, & Founder Managing Director of Remarkable Law Consultancy Ltd, which helps UK universities strengthen sponsor compliance, international recruitment strategy and agent quality assurance. His path to international education is anything but conventional: 12 years operational service in the Navy, Army, tribunal-level immigration, asylum & human rights lawyer; and more than sixteen years in senior UK higher education roles spanning governance, quality, registry, and international recruitment. Pete has advised over fifty UK sponsor institutions and trained more than three thousand agents worldwide, championing ethical, transparent recruitment.
Founder & CEO, Remarkable Law Consultancy Ltd

The UK鈥檚 Agent Quality Framework (AQF) has evolved from a voluntary, sector-led initiative to a mandatory set of requirements enshrined in the Home Office鈥檚 Student Sponsor Guidance. But this is more than a UK story: it reflects a pattern toward increasing oversight and quality assurance across a wide field of study destinations.聽

We are putting the AQF in focus in this session as a practical and powerful example of quality assurance in recruitment. What does this type of mechanism mean for institutions and agents, and how do the practices, policies, and infrastructure of each have to change in order to come into compliance with the requirements of a framework like AQF?

16:00 - 16:30
Coffee break
Mon 鈥 Sep 1416:30 - 16:45Plenary room
Welcome to the outcomes era
Presentation
Presenter
Sanam Arora
Sanam Arora
Sanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK鈥檚 International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy鈥攁dvising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE Industry
Founder and Chairperson, National Indian Students and Alumni Union UK (NISAU)

鈥淲e are not in the business of selling degrees. We are in the business of changing lives,鈥 says NISAU Chair Sanam Arora.聽

In this closing plenary session, Ms Arora will make the case for why effective international student recruitment has to start with a clear connection to great student outcomes.聽

This is about the future opportunity for the student, both in the study destination and in their home country, and their readiness for that future. But also about the experiences and services available to them 鈥撀燽oth during and after their studies 鈥撀爐hat help them prepare for a successful life.

Mon 鈥 Sep 1416:45 - 17:25Plenary room
Are we doing this wrong? Rethinking how we promote, track, and actually deliver great student outcomes
CPD Accredited Panel discussion
Moderator
Sanam Arora
Sanam Arora
Sanam Arora is the Founder and Chair of NISAU, the apex body representing Indian students and alumni in the UK, and a leading voice in international education and youth policy. She serves as a Commissioner on the UK鈥檚 International Higher Education Commission and is a Governor at London Metropolitan University. Named one of the 50 most influential people in global education, Sanam bridges the worlds of policy, education, and investment strategy鈥攁dvising global asset managers on strategy and transformation, while championing student welfare and India-UK collaboration. Her work has earned her numerous honours, including the prestigious PIEoneer Award for Outstanding Contribution to the HE Industry
Founder and Chairperson, National Indian Students and Alumni Union UK (NISAU)
Panelist
Syed Nooh
Syed Nooh
Syed Nooh is a senior international recruitment and development professional with over 20 years' experience in the UK higher education sector, having worked in international recruitment roles for four UK universities. Prior to this, he worked for a large recruitment agency in the Middle East and served as an adviser to Middle Eastern sponsorship bodies. He is also an elected member of the BUILA Executive Council. He is currently the Assistant Director of UEA Global at the University of East Anglia, leading international recruitment, marketing, and partnership activity across a range of markets. Syed is fluent in four languages and has travelled to 66 countries. He also frequently writes and comments on policies and current affairs relating to the UK higher education sector.
Assistant Director of UEA Global, University of East Anglia
Panelist
Kasia Cakala
Kasia Cakala
Kasia has spent 20 years building partnerships that create degree opportunities for international students. As Executive Director, Business Development at Oxford International she develops transformative partnerships including academic collaboration, recruitment, TNE and digital delivery that help institutions innovate, internationalise and grow. She has worked across universities, private providers and non-profits across the UK, US and Europe to MENA, Asia and Africa, leading on almost every aspect of internationalisation, building an in-depth, 360-degree understanding of global HE. A Fulbright alumna, she is researching HE public鈥損rivate partnerships to understand what makes them truly work.
Executive Director, Business Development (Educational Partnerships), Oxford International Education Group

This panel of specialists moves student outcomes from an abstract idea to very concrete, actionable strategies.聽

What do students need from study abroad in order to prepare for a successful future? What services or experiences can institutions provide to support this? And how are our ideas around student support for career success changing in recent years? Finally, how do we frame expectations around outcomes 鈥撀爁or students, families, and other stakeholders 鈥撀燼nd tell the story of student success in a truly compelling and honest way?

Mon 鈥 Sep 1417:30 - 17:45Plenary room
Programme closing and key takeaways from the day
Presentation
17:45 - 19:45
Networking reception
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