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Click on the ‘Sign Up’ button in the top right-hand corner of the ������ Academy homepage.

Follow the steps and provide the information requested, and this will generate your new account.

You will receive an email confirmation to the email address you have registered with.

When logging into ������ Academy for the first time:

1. If you have an existing My������ account registered to the same email address you used to access your PIER account, simply login to ������ Academy using that email address and use your existing password.
2. If you are not sure if you have a My������ account or can’t remember your password, trigger the ‘reset password’ function. If you have an account registered under the email address you have provided, you will receive an email inviting you to reset your password.
3. If you do not receive an email after having attempted step 2, please register for a new account using the register button and the email address you used to access your PIER account, and set a new password.

Any courses you are currently signed up to can be found in your My Account section.

Yes. All clients who originally registered through PIER have been transferred to ������ Academy.

In most cases, you will be required to register for a new account in ������ Academy using the email address you used to access your PIER account.

This will enable us to connect up your old account information, including your existing account information, courses taken, purchases and any certificates you’ve received.

In some cases, trying to register a new account will trigger a message saying that your registered email already exists. If this is the case, you may have an existing My������ account and can use this email address and password to log in to ������ Academy.

If you are having trouble accessing your account, please refer to the FAQ ‘I’m an existing user, how do I log into my account’ or contact us.

If you have forgotten your password, click on ‘Forgot Password’ on the login page. Enter the email you use for ������ Academy, and we will send you instructions on how to reset your password.

Incorrect login credentials: Please ensure you are using the email address you registered with ������ Academy and the correct password associated with it. There may be typos or errors in your credentials.

Forgotten password: Click on ‘Forgot Password’, enter your email ID, and we will send instructions to reset your password.

Forgotten email ID:���ʱ��𲹲�����contact us with your full name, certificate or badge number (if any), agency name and address (if applicable), or university/institution name (if applicable).

To edit your agency details:

1. Log in to ������ Academy and click on ‘My Account’.
2. Change your agency details under the ‘My Profile’ section.
3. Click on ‘Update’.

Note: Please contact your agency admin if you don’t have the permissions to edit these details, or contact us.

If you wish to change your email address, please contact us with your full name, certificate or badge number (if any), agency name and address (if applicable), or university/institution name (if applicable). You may be asked to provide further details if so required.

Yes, you can still create an account on ������ Academy. During the First Login process, please select ‘I will provide my agency details later‘, if you plan to start or join an agency in the future, or ‘I am a private individual‘, should you wish to keep your agency details private, now and in the future.

������ Academy currently offers 9 free-to-study courses for education agents and student counsellors. These include:

• Advising for Study in France (ASF)
• Canada Course for Education Agents (CCEA)
• Education Agent Training Course (EATC)
• Ireland Agent Training Course (IEAC)
• Malta Agent Training Course (MATC)
• New Zealand Education Agent Course (NZEAC)
• US Agent Training Course (USATC)
• UK Agent and Counsellor Training Course

������ Academy currently offers 5 paid-access courses:

• Safeguarding for Education Agents and Counsellors (SEAC)
• Student Journey and Enrolment Strategies for Agents (SJESA)
• Working With Education Agents Course (WEAC)

To enroll into a free-to-study course:

1. Create an ������ Academy account. If you have registered and have a verified account, you can log in and go to the Training page to view all our courses.
2. From your chosen course page, click the ‘Enrol’ button in the banner.

To buy a paid-access course:

1. Create an ������ Academy account by clicking the ‘Sign Up’ button on the top right-hand side of the page. If you already have an account, please log in with your registered email ID and password.
2. Go to the course landing page and click on ‘Enrol Now’.
3. You will be redirected to your basket. If not, please select ‘Basket’ from the top nav menu.
4. Click ‘Proceed to checkout’ (add a coupon code if applicable) and complete your payment details as requested.
5. You can access the course once payment is confirmed.

Note: You can pay for a course using your credit card (Stripe), Apple Pay, Google Pay or via Alipay. Please note that currently, payments through other gateways or debit cards are unavailable.

To access a course you have enrolled on:

1. Log in to ������ Academy.
2. Go to the ‘Training‘ page and click on the course on which you have enrolled. (OR) Go to ‘My Account‘, click ‘My Courses’ and click on the course into which you have enrolled.
3. Click ‘Resume Course’ in the box at the top right-hand side of the page to pick up the course from where you left off.

No, there are no prerequisites to take a course on ������ Academy. However, since the courses are delivered in English, English proficiency equivalent to an IELTS score of 5.0 (TOEFL iBT 35 minimum) is advisable for candidates with English as a second language.

There is no strict deadline by which you must complete a course. However, we recommend that you aim to complete the course within a reasonable time frame, typically within two months of enrollment. This time frame allows for optimal learning and ensures that you can make the most of the course materials and resources provided.

Yes, you will have lifetime access to a course once you have enrolled to allow you to revisit course materials, review concepts, and practice tests. However, please note that course materials may be periodically updated to reflect the latest industry knowledge and trends.

The China Education Agent Course is the Chinese language version of the ������ Agent Training Course (IATC). 

To take the course, you need to apply for access on the course page.

������ Academy currently offers 8 certification exams for education agents and student counsellors:

• Advising for Study in France (ASF) exam
• Canada Course for Education Agents (CCEA) exam
• ������ Agent Training Course (IATC) exam
• Ireland Education Agent Course (IEAC) exam
• Malta Education Agent Course (MATC) exam
• New Zealand Education Agent Course (NZEAC) exam
• Qualified Education Agent Course (QEAC) exam
• US Agent Training Course (USATC) exam

Your exam test link is valid for 12 months from the time of booking the exam. You have 3 attempts to pass. We advise that you take the exam as soon as you can.

The certification exams are in multiple choice format.

You have 1 hour and 20 minutes to complete and submit your exam. A timer will display in the top right-hand corner of your screen at all times for the duration of the exam, so that you can keep track of the time.

You have 3 attempts to take and pass a certification exam. If you are unsuccessful in passing the exam after the third attempt, you may purchase the exam again, which will grant you an additional set of three attempts.

You will be able to see your results as soon as you complete the exam. You will also receive an email with your results. If you have passed and exam attempt review is successful, you will receive your certificate and badge via email within 5-7 business days.

No, you do not have to book or register a specific date to take the exam. Once your formal ID is verified, you will receive a link to the exam via your registered email ID. You can click on the provided link and follow the instructions to take the proctored exam whenever you are ready.

The questions vary per exam:

To pass the exam, you need to get 80% of the answers correct. Your results will be visible as soon as you complete and submit the exam.

To maintain the integrity of the certification exam, we cannot provide you with questions and answers from your attempt. However, should you fail the exam, we will send you an email with feedback on which sections you can revise before you retake the exam.

If you fail your certification exam and have one or two attempts remaining, you will automatically receive a link for your next attempt via email. If you do not have any attempts remaining, you can purchase the exam once again for three more attempts.

You can purchase the updated version of the Education Agent Training Course (EATC) e-book for €35. You will receive a link via email to download the e-book shortly after purchase.

You will receive a link via email to download the EATC e-book shortly after you have purchased it. Alternatively, you can follow the steps below to download the e-book:

1. ������𳦳���My Account from the top navigation bar.
2. Click on ‘My Exams/ Orders’.
3. Click on ‘View’ next to your EATC e-book order.
4. Click on the link under the ‘Download’ column to download a copy of your e-book.

To book your exam:

1. Go to the Exam Booking page.
2. Select the exam you wish to purchase by clicking on ‘Add to cart’ and selecting ‘Buy now’. Please note that you may only purchase one exam at a time via the online booking system. If you wish to make multiple bookings, please contact your Agent Relations Manager or us.
3. After you have clicked ‘Buy Now,’ go to ‘Basket’.
4. Select ‘Proceed to checkout’ and complete your payment details as requested. 
5. You will receive a secure link for ID verification on your registered email ID.

Please ensure you have checked your spam folder for the email with your test link. If you are still unable to find the test link, please contact us with your exam booking invoice, full name, and registered email ID.

After purchasing the exam, you will receive a secure link via your registered email address for verifying your ID.

You can use a clear and legible copy of any government-issued photo identification, such as your passport, driver’s licence, or identity card.

To book a certification exam, you can pay for it using your credit card (Stripe), Google Pay, Apple Pay or Alipay. Please note that currently, payments through other gateways or debit cards are unavailable. If you need assistance with other payment options, please contact us.

Currently, we accept payments in Euros (€) only. If you have any further questions, please contact us.

Yes you can. If you wish to book an exam for an additional three attempts within 12 months of your last three attempts, please contact us.

The comma (,) in the amount serves as a decimal separator, following the common convention for Euros (€). Certification exams cost €295 (two hundred ninety-five euros), unless otherwise mentioned.

Please read our Refund Policy to check if you are eligible for a refund. In some cases, you may be eligible only for a partial refund.

Please note that all refunds are subject to an administration fee of €50.00. This will be deducted from the amount that you paid for the certification exam fee or course exam fee.

You will receive your certificate 5-7 business days after you pass your exam.

You can find your certificate under the ‘Certificates’ section of your account. If you are unable to find it, and need a new copy of your certificate, please contact us.

Currently, course completion certificates and badges are only offered for the following paid-access courses, which include a formal test within the course:

• Introduction to International Education Course (IIEC)
• Safeguarding for Agents and Counsellors (SEAC)
• Sales Training for Agents and Counsellors (STAC)
• Student Journey and Enrolment Strategies Course (SJESA)
• Working With Education Agent Course (WEAC)

For free-to-study courses, you will receive a certificate and badge after you purchase and complete the associated certification exam.

Your certificate and badge represent your expertise and all the hard work you put into earning a certification. Here are a few of the ways you can demonstrate your expertise:

1. You can add your badge and certificate to your website.
2. You can add your badge to your email signature.
3. You can add your certificate to your LinkedIn profile.

If you do not currently have any certifications on your LinkedIn profile, you will need to click on the ‘Add profile’ section, followed by Licenses & Certifications under the Background section.

If you already have a certification on your profile, you can scroll down to the section and click the plus/add icon.

The following form will appear as a pop-up, please fill it in as follows:

–��Name: Qualification name. E.g Qualified Education Agent Counsellor, Canada Course Graduate, etc.
–��Issuing Organization: Enter ������ (this will provide you with a drop-down list that you should select from)
– Click the checkbox for “This credential does not expire”
– Issue Date: The date you see on your Certificate
–��Credential ID: Enter the certificate number under your role that you’ve attained
– Credential URL: Enter the URL that was emailed to you

To verify an ������ Academy graduate’s certification, please visit the course graduate list via the relevant course page by clicking on ‘Search Graduates’. Once on the page, scroll down to the directory, and type in the graduate’s name in the search bar.

You can also scan the QR code on the graduate’s digital certificate to verify their place in the relevant ������ Academy course graduate directory.

Go to the “My Certificates” section and click “Embed Badge.”

Copy the embed code provided and paste it into your website’s HTML where you would like the badge to appear.

Alternatively, you can click “Download Badge” to download a zip file. Inside, you’ll find light and dark background versions of the badge that you can upload directly to your site.

Continuous Professional Development or CPD is learning that you do to improve the knowledge and skills you need for your profession. Some forms of CPD are formal and may come with a certificate or even a qualification, while some are informal and have no official recognition.

������ Academy is an accredited CPD provider, so when you take a course with us, you will receive a certificate and official CPD points to authenticate your learning.

For more information, you can read our CPD information page.

You can find your certificates and your CPD credits in your account. All course certificates can be viewed, shared and downloaded in the tab once you have logged in to your account.

CPD credits are automatically issued once you pass an ������ Academy certification exam. Once you have completed a course and passed the exam, you will find your CPD transcript in the My Certificates tab in your account.

Course exclusions: British Council’s UK Agent and Counsellor Training Programme, Scale Up Your Leadership with Lead5050, and NAFSA’s Essentials of International Credential Evaluation.

CPD points validate your professional development, making it easier to demonstrate to others the time and effort you have put into growth and learning.

They can be a valuable addition to your CV, and might also be considered when joining certain professional organisations. Some employers and regulators also require professionals to complete a certain amount of CPD each year.